Refund policy
Return Eligibility
We accept returns and exchanges within 14 days of delivery.
To qualify:
- The item must be sent back within the 14-day return window.
- It must not have been altered, resized or repaired by a third party, and must show no signs of wear or damage.
- All tags must still be attached.
- A clear photo and video are required so we can confirm the item's condition and eligibility before the return is approved. We cannot process a return request without them.
Please do not send a return before contacting us. Returns sent without approval may be refused or delayed.
Where a return is initiated for reasons attributable to the customer, the customer is responsible for all costs associated with the return shipment, including but not limited to shipping fees, customs duties, import taxes and any customs clearance charges. The exact amount depends on the carrier or express service the customer selects.
If any applicable shipping, customs, duty, tax or clearance fee goes unpaid, the package may be refused, abandoned or destroyed by customs authorities. In that event the package will not reach our warehouse, the return is treated as invalid, and no refund is issued.
Where the goods you received are damaged or incorrect through our fault, you are not asked to bear the shipping cost.
We reserve the right to reject returns that do not meet these conditions.
How to Start a Return or Exchange
Email us at support@prescott-jewelry.com and include:
- Your order number
- The reason for the return or exchange
- Photo or video evidence of the item
We will review your request and send you the return address and instructions. Once you have posted it, send us the tracking number so we can follow it.
Please note: you are responsible for return shipping costs. We do not provide return labels.
Refunds
- Once your return arrives and has been inspected, your refund is processed within 7 business days.
- Please allow up to 30 business days for a return to reach our warehouse.
- Refunds are issued to the original payment method.
A refund will not be granted where:
- The package is destroyed because of an incorrect or insufficient address, or is never delivered back to our warehouse.
- The item has been altered, resized or repaired by a third party, or comes back in a condition it was not in at the time of sale.
- You do not contact us within the 14-day return period.
A restocking fee of $10 USD applies where a return results from an incorrect address or a refusal of delivery and the item comes back to us.
Exchanges
If you received the wrong item or need a different size, we are happy to arrange an exchange. Follow the same steps above and tell us clearly which replacement you would like. You are responsible for the return shipping fee, and the replacement is sent free of charge once approved.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 24–48 hours of receiving your order.
- Email a clear photo or video to support@prescott-jewelry.com.
- Once approved we will issue a refund or send a replacement, and there is no need to send the item back.
Non-Returnable Items
- Items sent back after the 14-day window are not eligible for a refund or exchange.
- Items altered, resized or repaired by a third party, or showing wear such as scratches or damage that was not present at the time of sale.
Rejected Returns
Where a return is rejected, the item is sent back to your original shipping address and you are responsible for that return shipping cost.